Competition within the online market gets more intense every month, with many businesses improving their online marketing to keep up with the fast-paced rat race to win new customers/clients. With this in mind, it is essential to stand out from the crowd. This doesnâ€™t just mean having a well-designed, easy to navigate website site, but also means you need to make it as easy as possible for potential customers/clients to get in touch to answer a question, make an inquiry or to place an order, and so on. The contact forms were seen as a nuisance and the general consensus was people would prefer to physically send an email or pick up the phone previously. Things have moved on since then, people are getting busier and want convenience and have now grown to trust contact forms. As a result, it is really important to have a contact form on your website.